benefits to outsourcing your it support - worldtech management solutions

5 Benefits to Outsourcing Your IT Support

You have a clear business idea and started your company to pursue that goal. Figuring out IT support is probably not why you struck out on your own. Whether you’re a start-up company looking to maximize your team’s potential or an established organization that needs to do a better job managing costs, outsourcing your IT support could be a great option to help you reach your goals.

Let’s take a look at the top five reasons you should consider outsourcing your IT support roles.

1. Better manage your resources.

Hiring and managing an internal IT support team is very expensive. There are start-up costs, equipment costs, recruitment costs, and more. The costs are also hard to anticipate. You don’t know when people will quit or what issues will pop up that require a new hardware or software solution to fix. Outsourcing your IT team will allow you to budget monthly for your IT support costs, with a rate that’s locked in by a contract. If you find your needs change, you can negotiate with your IT support vendor to find a rate that fits in your budget.

Outsourcing your IT support also lets you better allocate your organization’s resources. Instead of spending money on IT resources, you can spend your money on product development, marketing, and the customer experience. As a start-up or small to medium business, you can’t afford to spend excess money on IT while your competitors invest in ways to gain an edge in the market.

2. Improved security for your data systems.

One of the problems you will face by hiring an internal IT support team: finding one that is experienced enough to adequately secure your systems within budget. Unless you hire an IT security expert, your internal IT team will learn on the job. This can endanger your data in the process. Mistakes will be made. That’s a part of the job.

By outsourcing your IT support, you are able to hire a team of experts who have years of expertise in securing systems just like your’s. Their job is to keep your data safe, and your customers and employees happy. Hackers are becoming more and more refined in the mix of social engineering and black hat techniques they use to steal your data. IT companies have spent years dealing with attacks from these hackers and are familiar with their techniques. This has enabled them to develop faster and more efficient ways of dealing with the security issues that can occur.

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3. Allow your team to focus on their strengths.

You hired your team for their unique talents. Unless your company is an IT services company, those unique skills are probably not IT security and other traditional help desk services. You know how important it is to maintain a competitive market edge. You will be unable to do that if your skilled app developers are managing other employees’ hardware issues.

Outsourcing your IT support duties will allow you and your team to focus on your unique selling proposition, the reason you started this business in the first place. You will no longer have to ask your team to focus on duties that are outside of the original scope of their jobs. You won’t have to waste time figuring out why technology isn’t working the way it should. You’ve hired a team of experts to help you with that exact thing. They’ve spent years solving IT problems so businesses like yours can focus on doing the things they love.

4. 24/7 support available.

Outsourced IT support is always available. An in-house team works normal business hours, unless you have decided to hire enough people to cover the whole day. Your customers don’t just need your help between the hours of 9AM and 5PM. They need your help at 11PM, 6AM, and any other time they are using your products. If your team works outside of 9AM to 5PM, they may be out of luck as well if you have an internal team.

5. Recover faster after a disaster.

It could be a fire. It could be a flood. It could be a cyber-attack. Whatever the reason, your business could be severely compromised, or even taken offline. Emotions run high after a disaster. An internal team will be just as impacted by the disaster as you are. In times like these, it can be very helpful to have a neutral expert who is well-versed in the latest and greatest in backup and recovery techniques. That’s where an outsourced IT team comes in.

These are just a few of the many reasons that outsourcing IT can provide the competitive edge your business needs.

The global outsourced service market is currently valued at more than $85 billion. Do you know how much of that is dedicated to outsourced IT services? Two-thirds. That’s approximately $56 billion. That’s a lot of businesses that have realized how valuable outsourced IT services can be for their business. Have you taken the time to investigate how much it can help you?

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